We are experts in writing interview-winning Queensland Government selection criteria. Below is a Qld Government cover letter example, outlining how to highlight examples and skills to address the requirements.
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How to Write a Cover Letter for Queensland Government
Writing a cover letter for a position in the Queensland government follows a similar structure to a standard cover letter but with a focus on addressing specific criteria and qualifications outlined in the job posting. You should address it to the recipient, include your contact information, an introductory paragraph, a middle section addressing the role requirements, and a concluding paragraph.
Address your cover letter to the contact person, and selection panel. Use the person’s full name, rather than an abbreviation like “Mrs., or Mr.”, since you will not know the person’s gender.
Include your name, address, phone number, and email address at the top of the page.
Start with a brief introduction stating the position you are applying for and how you heard about the job opportunity. Mention your enthusiasm for the role and working with the Queensland government.
Middle Paragraphs (Selection Criteria)
This is the core of your cover letter, where you address the specific points under the “How You Will Be Assessed” Section. You should incorporate examples in the STAR (Situation, Task, Action, Result) format:
Situation or Task: Describe the context or challenge you faced.
Action: Explain what you did to address the situation or task.
Result: Highlight the outcome or achievement resulting from your actions.
Be specific and provide examples from your past experiences that demonstrate your qualifications for each criterion. Ensure that you directly address how your skills and experiences align with the requirements of the role.
Summarise your interest in the position and your alignment with the Queensland government’s values and mission. Express your eagerness to discuss your qualifications in more detail during an interview.
Use a professional and readable font (e.g., Arial, Calibri) in 10-12 point size.
Keep your cover letter concise, adhering to length guidelines (usually 1-2 pages).
Proofread and Edit
Carefully proofread your cover letter for spelling, grammar, and formatting errors. Attention to detail is important in government applications.
Qld Government Cover Letter Example – Medical Records Administrator
This Queensland Health cover letter example was for the role of Medical Records Administrator. As required, this was a short 1 to 2 page cover letter outlining how the client’s experience, abilities and knowledge align with the organisational values, accountabilities and “How you will be Assessed” section of the Role Description.
Reviewing the role description, this was listed under “How you will be Assessed”:
You will be assessed on your ability to demonstrate the best fit for the role. Within the context of the responsibilities described under ‘The Role’, the ideal applicant will be someone who can demonstrate the following:
- Proficiency in the use of computerised clinical information systems and databases.
- Demonstrated sound numerical filing skills e.g. Using Terminal Digit Filing System.
- Knowledge of Release of Information in accordance with Information Privacy.
- Demonstrated ability to work effectively, both autonomously and within a team environment to achieve organisational and departmental goals.
- Demonstrated ability to prioritise tasks and flexible in managing workload to meet deadlines.
- Ability to manage an extremely physically active workload, including frequent use of ladders and push/pulling of trolleys.
- Excellent communication skills with the ability to interact professionally and sensitively with members of the public.
We developed the following Queensland Health cover letter, using the STAR format:
Dear Jane Example and Selection Panel,
I am writing to express my interest in the Medical Records Administrator position at XXXX Hospital (Ref: QLD/XXXXXX). As a highly skilled and experienced administrative professional, I am confident that my abilities, experience, and knowledge align well with the organisational values, accountabilities, and assessment criteria outlined in the role description.
Throughout my career, I have gained extensive experience working with various electronic health records systems and am able to navigate and utilise these systems with ease. For example, in my previous role as a Medical Records Administrator at XYZ Hospital, I was responsible for managing and maintaining patient records utilising the hospital’s EHR system. I was able to quickly learn the system and was requested to train other staff members on how to use it effectively. As a result, the hospital was able to improve the efficiency of its patient record management and improve patient care.
I have experience using the Terminal Digit Filing System and am able to maintain accurate and organised records using this method. For example, while working at ABC Clinic, I was responsible for maintaining the clinic’s patient records using the Terminal Digit Filing System. I was able to quickly and efficiently file and retrieve patient records, which helped to improve the clinic’s patient care.
I also have knowledge of Release of Information in accordance with the Information Privacy Act. For example, while working at DEF Clinic, I was responsible for managing the release of patient information. One day, a patient’s family member presented in a state of distress, demanding to see their loved one’s medical records. I listened to the family member’s concerns, explaining the importance of maintaining patient privacy and the processes involved in accessing medical records. I then calmly and professionally guided them through the necessary steps and ensured that the information was provided to them in a timely and sensitive manner. The patient’s privacy was protected, and the family member left feeling reassured and satisfied. I was able to ensure that the clinic was in compliance with the Information Privacy Act 2009 and was able to avoid any legal issues related to the release of medical information.
I have a demonstrated ability to work effectively, both autonomously and within a team environment to achieve organisational and departmental goals. For example, while working at ABC Clinic, I was responsible for managing the clinic’s patient records. I was able to work autonomously to manage the clinic’s records, ensuring that all records were up to date and accurate. I was a key member of the clinic’s Quality Improvement team, where I worked closely with other team members to identify areas where the clinic could improve and implement changes to improve patient care. Through my efforts, the clinic was able to improve the efficiency of its patient record management and improve patient care. This also helped to build a strong and cohesive team environment, which had a positive impact on the staff’s morale and productivity.
I am highly skilled in prioritising tasks and managing my workload to meet deadlines. I understand the importance of being able to adapt to changing priorities and am able to manage competing tasks effectively. As well as consistently meeting required deadlines in my daily duties by using calendars and task lists effectively, I also strive to improve timeliness standards across the organisations I work. For example, In my previous role as Administration Supervisor at Medical Plus, I was responsible for facilitating contractor medicals. I noticed these were usually not meeting required deadlines according to Service Level Agreements. I overhauled the procedures for this role and implemented a structure which included daily duties that hadn’t been done in this role previously. I was able to improve the turnaround for medicals from weeks to an average of 24 hours.
I am physically fit and able to manage an extremely active workload, including frequent use of ladders and push/pulling of trolleys. I volunteer as a netball coach which involves frequent carrying and loading of heavy sports equipment like balls. I understand the importance of being able to perform the physical tasks required of the role and am confident that I have the necessary stamina and strength to do so.
I possess excellent communication skills and am able to interact professionally and sensitively with members of the public. In my previous role as Administration Supervisor at Medical Plus, I have demonstrated strong negotiation skills while undertaking debt collection tasks. I was required to contact companies/individuals in arrears by email and also telephone to follow up payment. At times I had to be firm and persistent. I was able to negotiate and implement payment plans for customers who were facing financial difficulties. I was able to obtain a positive result with recovery of full monies owed for a very high proportion of cases. I continued to also have positive relationships with the customers.
I am excited about the opportunity to apply my skills, experience, and knowledge to the role of Medical Records Administrator at XXXX Hospital. I am confident that my qualifications, experience, and passion make me an excellent candidate for the role, and I am eager to bring my skills and knowledge to the XXXX Hospital team.
Thank you for considering my application. I am looking forward to the opportunity to meet with you to discuss this role further.