Applying for a role in the Australian Public Service (APS) can be a competitive process, with applicants required to demonstrate their suitability using specific examples from their previous work history. The preferred technique to do this is the STAR method. The APS STAR method (Situation, Task, Action, Result) helps you provide structured, clear, and persuasive responses, ensuring you cover all aspects of the selection criteria. We break down this method, and provide examples for using this method for each APS level (APS3 – EL2).
What is the APS STAR Method?
The STAR method is a structured way of responding to behavioural-based selection criteria and interviews by outlining:
Situation: Describe the context within which you performed a task or faced a challenge.
Task: Explain the specific responsibilities or goals involved.
Action: Detail the steps you took to address the situation.
Result: Share the outcome, including how your actions benefited the organisation or project.
The Shift from Specific Selection Criteria to Holistic Applications (and Why You Still Need STAR)
While APS applications no longer require addressing each selection criterion individually, you still need to craft a strong application that aligns with a wide range of job details. Instead of focusing solely on selection criteria, today’s applications—whether a pitch, statement of claims, or cover letter—require you to consider several key elements, such as:
Role Description: Provides insight into the day-to-day responsibilities of the position.
Job Context: Gives an understanding of the broader environment in which the role functions, including challenges and key objectives.
‘What We Are Looking For’: Highlights the skills, experience, and personal attributes the ideal candidate should have.
Integrated Leadership System (ILS): Outlines leadership expectations relevant to the role’s level.
Work Level Standards: Defines the specific capabilities required at each APS level.
Even though the process has evolved, using the STAR method remains essential for structuring your responses. Whether you’re writing a short pitch or a more detailed statement of claims, using STAR ensures that your responses are focused, demonstrate outcomes, and link directly to the job’s key requirements.
By incorporating the APS STAR method, you can present well-rounded, evidence-based examples that align with the role description, context, and the competencies outlined in the job ad.
Examples of The STAR Method for Each APS Level
Example for APS 3-4 Level: Administrative Support
At the APS 3-4 level, it’s crucial to demonstrate your ability to manage routine tasks while taking on additional responsibilities, showing strong organisational and multitasking skills.
While working as an Administrative Assistant in the Department of Education, I was responsible for managing a high volume of daily correspondence while also assisting in organising an annual conference. I needed to balance daily administrative tasks with meeting key deadlines for the event, such as booking venues, coordinating guest speakers, and processing registrations. I created a detailed project plan to ensure that all deadlines were met and prioritised tasks by urgency. I allocated specific time blocks to manage correspondence while setting aside daily check-ins to track the event’s progress. The event was a success, with over 200 attendees, and all administrative tasks were completed on time, allowing the department to maintain strong internal and external communications.
Example for APS 5-6 Level: Policy Development
At the APS 5-6 level, your examples should reflect your capability in policy development, showcasing your strategic thinking, analytical abilities, and stakeholder management.
In my role as a Policy Officer at the Department of Health, I was tasked with developing a new policy framework for mental health services in rural areas. The goal was to create a framework that met the needs of remote communities while staying aligned with existing national health guidelines. I conducted consultations with healthcare providers, local government representatives, and community organisations to gather feedback. I also performed a detailed policy analysis to ensure alignment with existing guidelines. After synthesising the data, I drafted the framework and presented it to senior management for approval. The policy framework was adopted, resulting in a 15% increase in rural health service accessibility. It was recognised as a model for improving healthcare in underserved areas.
Example for EL1 Level: Team Leadership
At the EL1 level, it’s essential to demonstrate leadership, showcasing your ability to guide a team, manage challenges, and deliver results that align with organisational goals.
As a Team Leader in the Department of Agriculture, I was responsible for leading a team tasked with improving biosecurity procedures at a major port. My objective was to ensure that new biosecurity measures were implemented smoothly and that my team was adequately trained to handle the new protocols. I coordinated with senior management to develop a training program and facilitated regular team meetings to track progress. I also provided hands-on support during the implementation phase and addressed any issues as they arose. The project was completed two weeks ahead of schedule, and compliance with biosecurity regulations improved by 25%. My team received recognition for their effective implementation of the new measures.
Example for EL2 Level: Strategic Leadership
At the EL2 level, examples should highlight your strategic leadership abilities, project management expertise, and your capacity to influence high-level decisions.
As a Director in the Department of Social Services, I was responsible for overseeing a national welfare reform project aimed at improving service delivery to vulnerable populations.
My role was to lead the project, ensuring alignment with government priorities, managing cross-departmental collaboration, and delivering strategic advice to senior executives. I developed a comprehensive project plan, ensuring clear roles and timelines for all stakeholders. I also conducted regular briefings with senior leadership to provide updates and strategic recommendations. When challenges arose, I led negotiations to resolve inter-agency conflicts and kept the project on track. The reform was successfully implemented, improving service delivery by 30% and receiving praise from both the Minister and external stakeholders for its efficiency and positive impact on vulnerable groups.
Tips for Applying the APS STAR Method
Be specific: Avoid vague statements. Clearly define the situation and your role in addressing it.
Quantify results: Where possible, use numbers or percentages to measure your success.
Keep it relevant: Tailor your STAR examples to align with the specific role and organisational context.
The STAR method is a powerful tool for writing winning responses to APS selection criteria, no matter the level. By structuring your examples using this method, you can demonstrate your skills, experience, and ability to deliver results effectively. Remember to tailor each response to the level of the role and the specific selection criteria to give yourself the best chance of success.
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