Applying for an administration job can be tricky, especially when you need to respond to selection criteria. In this guide, we’ll go through some of the most common selection criteria for administration jobs and explain how to answer them using real-life administration officer selection criteria examples.
What Selection Criteria Are
Selection criteria are the specific skills, qualifications, knowledge, and personal attributes an employer requires for a role. They are often listed in the job advertisement or position description and must be addressed in your job application. Employers use them to assess candidates and ensure they select someone who meets the role’s requirements.
When applying for a role, addressing selection criteria involves providing evidence of how you meet each requirement. This is typically done through written statements that highlight relevant examples from your work, education, or other experiences.
Our administration officer selection criteria examples below use the following two methods to write answers effectively:
3-Step Selection Criteria Response Method
Here’s an easy way to structure your responses:
- Summarise your experience, emphasising the specific skills of the criterion.
- Give a specific example of when you have demonstrated these skills, using the STAR format.
- Explain how you will apply these skills to the role you are applying for.
The STAR Format
The STAR format is a simple and effective way to answer selection criteria by sharing actual examples of your experience. It stands for Situation, Task, Action, and Result.
First, describe the Situation—give some context about what was happening.
Then, explain the Task—what you needed to do or the problem you were solving.
Next, outline the Action—what steps you took to handle the task or solve the problem.
Finally, share the Result—what happened because of your actions, including any positive outcomes or achievements.
Using the STAR format helps you stay focused, clear, and show exactly how your skills match the employer’s needs.
10 Administration Officer Selection Criteria Examples
1. Communication Skills
E.g. Demonstrated excellent written and verbal communication skills.
I have excellent written and verbal communication skills, developed through drafting reports, emails, and correspondence, as well as presenting information to teams and stakeholders.
For example, in my role as an administrative assistant, I prepared a detailed report summarizing departmental achievements for the annual review. I gathered input from various teams, ensured data accuracy, and tailored the language to suit an executive audience. I also presented the key findings in a team meeting. The report was praised by senior management for its clarity and professionalism and became the standard template for future reports.
These communication skills will allow me to effectively convey information, tailor messaging for different audiences, and support clear and professional interactions in this role.
2. Organisational and Time Management Skills
E.g. Proven ability to manage multiple priorities and meet deadlines in a fast-paced environment.
My strong organisational and time management skills enable me to handle multiple priorities while meeting deadlines effectively.
For example, when supporting a busy HR department, I scheduled a two-day interview process involving 15 candidates and five panel members. I created a detailed schedule, sent out calendar invites, and coordinated availability. When a candidate requested a last-minute change, I quickly adjusted the plan and ensured all stakeholders were updated. The interviews ran seamlessly, and the hiring process was completed ahead of schedule.
This ability to prioritise tasks and adapt to changing needs will ensure I can manage deadlines and deliver results in a fast-paced environment.
3. Teamwork and Collaboration
E.g. Demonstrated ability to work effectively as part of a team and contribute to team goals.
I am highly skilled in teamwork and thrive in roles that require collaboration to achieve shared goals.
For example, during a company-wide initiative to digitize physical records, I collaborated with a team of five to organize and scan over 5,000 documents. I coordinated tasks, ensured clear communication, and offered support where needed. As a result, we completed the project two weeks ahead of the deadline, enabling the company to implement the new system sooner than planned.
This collaborative approach and ability to build positive working relationships will allow me to contribute to a cohesive and productive team in this role.
4. Problem-Solving and Initiative
E.g. Ability to identify and solve problems independently and suggest process improvements.
I excel at identifying challenges and implementing solutions to improve processes and outcomes.
For example, in my role as an office administrator, I noticed that the manual purchase order process was causing delays. I researched digital tools, proposed a software solution, and offered to lead its implementation. The new system reduced processing time by 40% and improved overall efficiency.
My proactive approach to problem-solving ensures that I can identify opportunities for improvement and implement effective solutions in this role.
5. Customer Service Skills
E.g. Commitment to providing excellent customer service to internal and external stakeholders.
I pride myself on delivering exceptional customer service, ensuring stakeholders feel supported and valued.
For instance, as a receptionist, I frequently handled inquiries from customers who were frustrated by a complex application process. In one case, I walked a customer through the steps, clarified requirements, and followed up to ensure they didn’t encounter further issues. The customer later provided positive feedback, praising my helpfulness and professionalism.
This dedication to customer service ensures I can build strong, positive relationships with both internal and external stakeholders in this role.
6. Computer and Technical Proficiency
E.g. Demonstrated experience with Microsoft Office Suite and the ability to learn new systems quickly.
I am highly proficient in Microsoft Office Suite and adapt quickly to new technologies.
For example, in my previous role, I was responsible for preparing monthly financial reports using Excel. I created pivot tables and automated calculations to save time and reduce errors. When the company adopted a new project management tool, I quickly learned the system and trained the rest of the team, ensuring a smooth transition.
This technical proficiency and ability to learn new systems will allow me to adapt quickly and ensure efficient use of technology in this role.
7. Attention to Detail and Accuracy
E.g. Proven ability to maintain high levels of accuracy while managing repetitive tasks.
I have a strong eye for detail, ensuring accuracy in all tasks, even repetitive ones.
For example, in my role processing expense claims, I reviewed hundreds of submissions monthly. I cross-checked receipts against policies, identified errors like duplicate claims, and ensured compliance with guidelines. During an external audit, my work was commended for being 100% accurate and thorough.
This commitment to accuracy ensures I can maintain high-quality standards and reliability in all tasks in this role.
8. Confidentiality and Discretion
E.g. Demonstrated ability to handle sensitive information with confidentiality and professionalism.
I have experience handling sensitive information with professionalism and discretion.
For example, as an executive assistant, I managed access to the CEO’s emails and calendar, often dealing with sensitive communications regarding staffing and strategic planning. I ensured that all information was kept secure, shared only with authorized personnel, and archived properly. My discretion built trust with the leadership team and ensured compliance with confidentiality protocols.
This ability to handle sensitive matters will ensure professionalism and trust in managing confidential information in this role.
9. Adaptability and Flexibility
E.g. Ability to adapt to changing priorities and environments while maintaining productivity.
I thrive in dynamic environments and adapt quickly to changing priorities.
For example, when my organisation merged with another company, I was responsible for coordinating office relocations for two teams. The scope of the project changed multiple times due to shifting timelines and requirements. I adjusted plans, renegotiated vendor contracts, and effectively communicated changes to the teams. The relocation was completed smoothly, with minimal disruption to operations.
This flexibility and adaptability will enable me to manage changing priorities and deliver results in this role.
10. Knowledge of Policies and Procedures
E.g. Understanding of workplace health and safety policies and administrative procedures.
I have a strong understanding of workplace health and safety policies, gained through hands-on experience.
For example, in my role as an office coordinator, I conducted regular safety audits, identified hazards such as loose cables, and implemented corrective actions. I arranged for a permanent cable management system to eliminate tripping risks. This proactive approach contributed to a safer work environment and ensured compliance with health and safety regulations during inspections.
This knowledge of policies and commitment to compliance will help maintain a safe and efficient workplace in this role.
Addressing selection criteria might seem challenging at first, but with the STAR format and a clear understanding of what employers are looking for, you can create strong and compelling responses. By breaking down your experiences into Situation, Task, Action, and Result, you can effectively showcase your skills, accomplishments, and how they align with the role. Remember, the goal is to provide specific examples that highlight your abilities and prove why you’re the best candidate for the job.
We hope these administration officer selection criteria examples have been helpful.
Want more examples? Check out our communication selection criteria examples.
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