Applying for a School Administrative Officer position in a Victorian Government School requires effectively addressing the selection criteria to demonstrate that you are the right fit for the role. Addressing School Administrative Officer selection criteria is an important part of your application.

These criteria are designed to assess your ability to perform administrative duties, work collaboratively, communicate effectively, and support the school’s operations. Below, we provide examples of how you might address them in your application.

Victorian Government Schools Administrative Officer Selection Criteria

This criteria tends to be typical across Administrative Assistant and Receptionist roles:

SC1 Demonstrated capacity to perform duties consistent with established guidelines and frameworks, including coordinating and supporting others in respect to specific work functions relevant to the role.
SC2 Demonstrated capacity to work and collaborate with others in a team environment.
SC3 Demonstrated capacity to communicate effectively in a team environment, including high level oral and written communication skills.
SC4 Possess the technical knowledge and expertise relevant to the position.
SC5 Demonstrated capacity to provide advice and support to management and other school staff in respect to the work area.
SC6 A commitment to professional learning and growth for both self and others.

(Note, these criteria are also the same as those for Teacher Aides, but of course the examples you will use in each role will be very different. Read our advice for Teacher Aide applications here).

Structuring Your Response

Most schools request a one page response per criterion, but we suggest confirming this with the contact officer at the school. We recommend structuring each response like this:

First paragraph: Summary of your understanding of the criterion and your roles that demonstrate it.

Middle paragraphs: Specific examples in the STAR format.

Final paragraph: Summary of how you can apply these skills to the specific school you are applying to.

School Administrative Officer Selection Criteria Examples

SC1 Demonstrated capacity to perform duties consistent with established guidelines and frameworks, including coordinating and supporting others in respect to specific work functions relevant to the role.

As an Administrative Officer at Opal Health, I was responsible for managing various administrative tasks, including coordinating office operations, supporting clinic events, and maintaining patient records. I needed to organise and support a large-scale patient health awareness event while maintaining the day-to-day office operations. This involved coordinating with multiple stakeholders, including doctors, nurses, patients, and external vendors, and ensuring all administrative tasks were handled according to the clinic’s procedures and compliance standards.

To ensure consistency with established guidelines, I followed the clinic’s Standard Operating Procedures (SOPs) for event management, which included detailed steps for planning, communication, and execution. These SOPs mandated that all patient information be handled according to the Health Insurance Portability and Accountability Act (HIPAA) guidelines to protect patient confidentiality. I used the clinic’s Electronic Health Records (EHR) System to manage patient data securely, ensuring that only authorised personnel had access.

I developed a detailed project plan that adhered to the clinic’s Event Management Framework, which outlined tasks such as vendor contracts, budgeting, and scheduling. This framework required that all external communications, such as invitations and promotional materials, be approved by the clinic’s Compliance Officer to ensure alignment with the clinic’s branding and privacy policies. To prepare for the event, I coordinated the preparation of internal communications, including staff briefings and training sessions, to ensure that all staff were aware of their roles and the importance of adhering to the clinic’s SOPs during the event. I also created a checklist based on the clinic’s Emergency Response Guidelines to ensure the event could handle any unforeseen incidents effectively, maintaining patient safety and service quality.

The health awareness event was a success, with smooth operations and positive feedback from patients and staff. By strictly adhering to the established SOPs, HIPAA guidelines, and Event Management Framework, I ensured that all administrative tasks were completed efficiently and accurately, and patient information was protected. My thorough preparation and coordination efforts helped the event run seamlessly, and the clinic’s administrative operations continued without disruption.

SC5 Demonstrated capacity to provide advice and support to management and other school staff in respect to the work area.

As an Administrative Officer at Opal Health, I was responsible for supporting management and staff with various administrative tasks. The clinic was planning to implement a new patient appointment scheduling system to improve efficiency and reduce patient wait times. This change required training and support for all clinic staff to adapt to the new system.

My task was to provide advice and support to both the clinic management and staff members during the transition to the new appointment scheduling system. This included helping them understand how to use the new system, addressing any concerns or technical issues, and ensuring that the transition did not disrupt the clinic’s daily operations.

I started by thoroughly learning the new scheduling system, attending training sessions offered by the software provider, and working closely with the IT department to understand its features and troubleshooting processes. I then developed comprehensive training materials, including step-by-step guides, quick reference sheets, and video tutorials, tailored to the needs of different staff members such as receptionists, nurses, and doctors.

To support the clinic management, I held regular meetings with the Clinic Manager and department heads to discuss the implementation plan, gather feedback, and provide updates on the training progress. I offered practical advice on how the new system could be integrated into existing workflows, demonstrating how it could streamline appointment scheduling, patient check-ins, and reduce administrative burdens.

For staff support, I organised hands-on training sessions, where I provided demonstrations of the new system, guiding staff through tasks like booking appointments, managing cancellations, and updating patient records. I set up a dedicated helpdesk for immediate assistance and encouraged an open-door policy so staff could ask questions or seek help as needed.

My proactive approach and continuous support facilitated an efficient transition to the new appointment scheduling system. Management valued my clear communication and practical advice, which helped them implement the system effectively. Staff adapted quickly to the new system, leading to improved appointment scheduling efficiency and a noticeable reduction in patient wait times.

Hopefully these examples will help you with addressing School Administrative Officer selection criteria in your own application. Our expert selection criteria writers are on hand to assist with your application. Please contact us for a quote.